A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)

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Authors

Setiawan, Humiras Hardi Purba

DOI Number
https://doi.org/ https://doi.org/10.15415/jtmge.2021.121001
Keywords
MBNQA, TQM, EFQM, Deming Prize

Abstract

Many organizations measure and assess organizational performance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This paper reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational performance. We also compare MBNQA with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illustrate what criteria we can use in improving Business Excellent Models (BEM). In the future, we will combine this TQM with the development of the Industrial 4.0 era to get a new model for assessing organizational.

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How to Cite

Setiawan, Humiras Hardi Purba. A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA). J.Technol. Manag. Grow. Econ.. 2021, 12, 1-12
A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)

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