Knowledge Management and its Impact on Organisations: An Assessment of Initiatives in the Industry
Keywords:Knowledge Management, IT, Organisational impact, KM capabilities
Knowledge management (KM) has gained a lot of importance due to the value, which it has offered to the organizations. It has been observed that Information Technology (IT) has further made this task easier. KM efficiency of an organization varies due to its KM capabilities. KM initiatives in the industry are numerous and IT is an important tool to get these implemented. This paper helps to understand the organizational impact of KM initiatives and its assessment. The paper has two parts. The first part, which talks about organizational impact of KM is exploratory in nature. The second part is based on primary data collected from listed BSE companies. Data is analyzed to check whether organizations, which are practicing KM, are aware that they are doing KM. The paper concludes that better the KM capabilities, better will be the KM implementation results. The benefits of KM are both tangible and intangible. The paper would be helpful to the industry and to the researchers and would facilitate future research in the area to assess the impact on performance by organisations applying KM.
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