A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA)


  • Setiawan Mercu Buana University, Jakarta, Daerah KhususIbukota Jakarta 11650, Indonesia
  • Humiras Hardi Purba Mercu Buana University, Jakarta, Daerah KhususIbukota Jakarta 11650, Indonesia




MBNQA, TQM, EFQM, Deming Prize


Many organizations measure and assess organizational performance as a strategy to improve competitiveness globally, the Malcolm Baldrige National Quality Award (MBNQA) is a prestigious award regarding quality management created in the USA. This paper reviews 50 journals on MBNQA from various countries and found that about 48% of researchers use the Malcolm Baldrige Criteria for Performance Excellence (MBCfPE) approach to measure organizational performance. We also compare MBNQA with other quality awards such as the European Foundation for Quality Management (EFQM) and the Deming Prize to illustrate what criteria we can use in improving Business Excellent Models (BEM). In the future, we will combine this TQM with the development of the Industrial 4.0 era to get a new model for assessing organizational.


Download data is not yet available.


Alanazi, M.H., & Sundarakani, B. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1), 1–25. https://doi.org/10.1080/23311975.2020.1771074

Amalia, A.B., Adrianto, D., & Harrani, K. (2012). Analisis Perbandingan Penghargaan Kualitas Malcolm Baldrige National Quality Award Dengan European Quality Award (MBNQA vs EQA). J@TI UNDIP, 3(2), 131–141.

Arifin, Z. (2011). Design of Performance Dashboard Software for Performance Evaluation of Government General Hospital Employees Using the Malcom Baldrige National Quality Award (MBNQA) Method. Mulawarman Informatics Journal, 6(3), 108–118. http://dx.doi.org/10.30872/jim.v6i3.83

Aydın, S., & Kahraman, C. (2019). Evaluation of firms applying to Malcolm Baldrige National Quality Award: a modified fuzzy AHP method. Complex & Intelligent Systems, 5(1), 53–63. https://doi.org/10.1007/s40747-018-0069-9

Ayuningtyas, D., Tambunan, S., Bachtiar, A., & Masyarakat, F.K. (2005). Quality Assessment of Tugu Ibu Hospital with the Malcolm Baldrige National Quality Award 2005. Journal of Health Service Management, 8(04), 191–197.

Badri, M.A., Selim, H., Alshare, K., Grandon, E.E., Younis, H., & Abdulla, M. (2006). The Baldrige education criteria for performance excellence framework: Empirical test and validation. International Journal of Quality and Reliability Management, 23(9), 1118–1157. https://doi.org/10.1108/02656710610704249

Beard, D.F., & Humphrey, R.L. (2014). Alignment of University Information Technology Resources With the Malcolm Baldrige Results Criteria for Performance Excellence in Education: A Balanced Scorecard Approach. Journal of Education for Business, 89(7), 382–388. https://doi.org/10.1080/08832323.2014.916649

Bou-Llusar, J.C., Escrig-Tena, A.B., Roca-Puig, V., & Beltrán-Martín, I. (2009). An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model. Journal of Operations Management, 27(1), 1–22. https://doi.org/10.1016/j.jom.2008.04.001

Wiguna, C. (2018). Penerapan Malcolm Baldrige Dalam Sistem Penilaian Kinerja Manajemen Bidang Kesehatan. Jurnal Sistem Cerdas, 1(1), 10–18. https://doi.org/10.37396/jsc.v1i1.2

Dandage, R.V., & Khandekar, S.B. (2015). Development of a Framework for Tqm in Engineering Education- a Mbnqa Approach. Interntional Journal of Science, Technology & Management, 04(01), 199–204.

Davis, R.A., & Stading, G.L. (2005). Linking firm performance to the Malcolm Baldrige National Quality Award implementation effort using multiattribute utility theory. Managerial Finance, 31(3), 19–34. https://doi.org/10.1108/03074350510769541

Dioh, D., Arijanto, S., & Nugraha, C. (2015). Software System for Measurement-Based Malcolm Baldrige Internal Assessment. REKA INTEGRA Scientific Journal of Industrial Engineering Department, 3(3), 259–270.

Dror, S. (2008). The Balanced Scorecard versus quality award models as strategic frameworks. Total Quality Management & Business Excellence, 19(6), 583–593. https://doi.org/10.1080/14783360802024366

Duarte, N.T., Goodson, J.R., & Arnold, E.W. (2013). Performance management excellence among the Malcolm Baldrige National Quality Award winners in health care. Health Care Manager, 32(4), 346–358. https://doi.org/10.1097/HCM.0b013e3182a9d704

Duarte, N.T., Goodson, J.R., & Dougherty, T.-M.P. (2014). Managing innovation in hospitals and health systems: Lessons from the malcolm Baldrige National Quality Award Winners. International Journal of Healthcare Management, 7(1), 21–34. https://doi.org/10.1179/2047971913Y.0000000052

Ekowati, T. (2012). Performance Appraisal Using the Malcolm Baldrige National Quality Award to Improve Service Quality Performance. Journal of Indonesian Health Administration and Policy, 10(3), 147–151.

Flynn, B.B., & Saladin, B. (2006). Relevance of Baldrige constructs in an international context: A study of national culture. Journal of Operations Management, 24(5), 583–603. https://doi.org/10.1016/j.jom.2005.09.002

Garza-Reyes, J.A., Visnevskis, F., Kumar, V., & Antony, J. (2015). A review and comparative analysis of the Russian Federation Government Quality Award. Measuring Business Excellence, 19(4), 1–16. https://doi.org/10.1108/MBE-08-2014-0028

Ghosh, S., Handfield, R.B., Kannan, V.R., & Tan, K.C. (2003). A structural model analysis of the Malcolm Baldrige National Quality Award framework. International Journal of Management and Decision Making, 4(4), 289–311. https://doi.org/10.1504/IJMDM.2003.003996

Giunta, C.E. (2015). Infusing the Malcolm Baldrige National Quality Award (MBNQA) into Marketing Curriculum©. Journal of Higher Education Theory & Practice, 15(4), 57-63.

Haktanir, E., & Kahraman, C. (2020). Malcolm Baldrige National Quality Award Assessment Using Interval Valued Pythagorean Fuzzy Sets. In: Kahraman, C., Cebi, S., Cevik, O.S., Oztaysi, B., Tolga, A., & Sari, I. (eds) Intelligent and Fuzzy Techniques in Big Data Analytics and Decision Making. INFUS 2019. Advances in Intelligent Systems and Computing, vol 1029. Springer, Cham. https://doi.org/10.1007/978-3-030-23756-1_129

Heryenzus & Suali (2018). Analysis of the Malcolm Baldrige Approach to the Performance of the Batam City Regional General Hospital. Proceedings of the National Seminar on Social Sciences and Technology (SNISTEK), 1, 79–84.

Jannah, E.M., Rahman, A., & Yuniarti, R. (2013). Determination of the Company's Competitive Strategy Based on Performance Measurement with the Malcolm Balridge National Quality Award (MBNQA) Method (Case Study of PT. Cakra Guna Cipta Malang). Journal of Industrial Systems Engineering and Management, 1(1), 11-21.

Kosasih, W., Laricha, L., & Hendrawan (2017). Analisis Sistem Manajemen Mutu Dengan Malcolm Baldrige National Quality Award Di Perusahaan Global Berstandarisasi Iso 9001:2008 (Studi Kasus : Pt. Zebra Asaba Industries). Jurnal Ilmiah Teknik Industri, 4(2). https://doi.org/10.24912/jitiuntar.v4i2.492

Lazaros, A., Sofia, A., & George, I. (2017). Malcolm Baldrige National Quality Award (MBNQA) dimensions in Greek Tertiary Education System. KnE Social Sciences, 1(2), 436. https://doi.org/10.18502/kss.v1i2.912

Lee, S.M., Rho, B.H., & Lee, S.G. (2003). Impact of Malcolm Baldrige National Quality Award Criteria on Organizational Quality Performance. International Journal of Production Research, 41(9), 2003–2020. https://doi.org/10.1080/0020754031000077329

Lee, S.M., Zuckweiler, K.M., & Trimi, S. (2006). Modernization of the Malcolm Baldrige National Quality Award. International Journal of Production Research, 44(23), 5089–5106. https://doi.org/10.1080/00207540500161043

Lee, V.-H., & Ooi, K.-B. (2015). Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovation. Total Quality Management and Business Excellence, 26(11–12), 1373–1386. https://doi.org/10.1080/14783363.2014.934519

Mellat-Parast, M. (2015). A longitudinal assessment of the linkages among the Baldrige criteria using independent reviewers’ scores. International Journal of Production Economics, 164, 24–34. https://doi.org/10.1016/j.ijpe.2015.02.027

Meyer, S.M., & Collier, D.A. (2001). An empirical test of the causal relationships in the Baldrige Health Care Pilot Criteria. Journal of Operations Management, 19(4), 403–426. https://doi.org/10.1016/S0272-6963(01)00053-5

Miller, J., & Parast, M.M. (2019). Learning by Applying: The Case of the Malcolm Baldrige National Quality Award. IEEE Transactions on Engineering Management, 66(3), 337–353. https://doi.org/10.1109/TEM.2018.2828000

Peng, X., & Prybutok, V. (2015). Relative effectiveness of the Malcolm Baldrige National Quality Award categories. International Journal of Production Research, 53(2), 629–647. https://doi.org/10.1080/00207543.2014.961207

Prybutok, V., & Cutshall, R. (2004). Malcolm baldrige national quality award leadership model. Industrial Management and Data Systems, 104(7), 558–566. https://doi.org/10.1108/02635570410550223

Prybutok, V., Zhang, X., & Peak, D. (2011). Assessing the effectiveness of the Malcolm Baldrige National Quality Award model with municipal government. Socio-Economic Planning Sciences, 45(3), 118–129. https://doi.org/10.1016/j.seps.2010.12.003

Przasnyski, Z.H., & Tai, L.S. (2002). Stock performance of Malcolm Baldrige national quality award winning companies. Total Quality Management, 13(4), 475–488. https://doi.org/10.1080/09544120220149287

Putri, N.T., Jumeno, D., Henmaidi, Wirdianto, E., Fithri, P., & Zulkhaira, F. (2019). Designing Self-Assessment Tool for Library Performance Measurement Adopting Malcolm Baldrige Framework (Case Study: Central Library of Andalas University). IOP Conf. Ser.: Mater. Sci. Eng., 528, 012032. https://doi.org/10.1088/1757-899X/528/1/012032

Rahayu, N.I., Adawiyah, W.R., & Anggraeni, A.I. (2019). Malcolm Baldrige Education Criteria For Performance Excellent of Vocational School In Rural Area. ICORE, 5(1), 294–310.

Renita, R., & Maukar, A.L. (2016). Performance Appraisal Using the Malcolm Baldrige Education Criteria for Performance Excellence (MBECfPE) 2013-2014 in the Industrial Engineering Study Program of President University. Journal of Industrial Engineering, 1(2), 338.

Salah, S., & Salah, D. (2019). Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model: implications for excellence models. International Journal of Quality and Innovation, 4(3/4), 121. https://doi.org/10.1504/ijqi.2019.105751

Sampaio, P., Saraiva, P., & Monteiro, A. (2012). A comparison and usage overview of business excellence models. TQM Journal, 24(2), 181–200. https://doi.org/10.1108/17542731211215125

Sawaluddin, Surachman, Djumahi, & Rahayu, M. (2013). Quality Management Practices of Malcolm Baldrige National Quality Award ( MBNQA ) Studies at College in Southeast Sulawesi , Indonesia. International Journal of Business and Management Invention, 2(11), 11–25.

Singgih, M.L. (2008). Performance Assessment of a Department with the criteria of the Malcolm Baldrige National Quality Award and Ranking Using the Moses Analytic Network Process. Journal of Information Technology & Management, 6 (3).

Smith, L., & Ulmer, J.M. (2019). An Analytical Review of the Malcolm Baldrige National Quality Award. Science and Technology Publishing, 3(1), 123-127.

Sohn, S.Y., Joo, Y.G., & Han, H.K. (2007). Structural equation model for the evaluation of national funding on R&D project of SMEs in consideration with MBNQA criteria. Evaluation and Program Planning, 30(1), 10–20. https://doi.org/10.1016/j.evalprogplan.2006.10.002

Tettey, A., Gholston, S., & Mesmer, B. (2018). Assessing scoring differences between award winners and non-award winners for the malcolm balrige national quality award. 39th International Annual Conference of the American Society for Engineering Management, ASEM 2018: Bridging the Gap Between Engineering and Business, 668–673.

Utami, P., & Setyorini, R. (2014). Analysis Effects of the Other Six Criteria in Malcolm Baldrige for Performance Excellence (MBCFPE) to Leadership. Proceeding Management, 1(3), 515–533.

Utomo, A.P., & Murti, H. (2016). Design of University Performance Management Pre-Assessment Model Using Malcolm Baldrige Criteria (Case Study: Stikubank University Semarang). Infokam, 1, 28–34.

Wilson, D.D., & Collier, D.A. (2000). An empirical investigation of the Malcolm Baldrige National Quality Award causal model. Decision Sciences, 31(2), 361–383. https://doi.org/10.1111/j.1540-5915.2000.tb01627.x

Yong Xiang, J., He, Z., Ho Suh, Y., Young Moon, J., & Fen Liu, Y. (2010). An empirical investigation of the China Quality Award causal model. Asian Journal on Quality, 11(1), 49–68. https://doi.org/10.1108/15982681011051822




How to Cite

Setiawan, & Purba, H. H. . (2021). A Systematic Literature Review of Malcolm Baldrige National Quality Award (MBNQA). Journal of Technology Management for Growing Economies, 12(1), 1–12. https://doi.org/10.15415/jtmge.2021.121001